Service Level Agreements (SLA)

Service Level Agreements (SLA)

Your audio visual system is a major investment that you and your business will come to depend on. This means that it needs to be properly maintained and any fixes should be promptly carried out. At AV Installations, we offer a comprehensive maintenance package to provide you with all the support you need to maintain your audio visual system. This package includes regular check-ups and a 24-hour emergency line. 

We recommend that our clients get their audio visual equipment regularly checked and serviced to ensure that it operates at its full potential. Regular maintenance can also save your company large amounts of money in the long term. Our servicing aims to identify even small or minor faults, to prevent these small issues from turning into potentially expensive problems. With our comprehensive package, you will also be able to benefit from the advice and expertise of our engineers to ensure you’re getting the most out of your AV equipment. 

Preventative Maintenance Contract

Our Comprehensive Maintenance Cover includes bi-annual servicing of your audio visual equipment. We understand that every business is unique and has its own specific requirements. With this in mind we can tailor a package to suit your business, to include any audio-visual equipment that you may have on site, subject to an on-site survey at your convenience. After servicing your AV system, we issue a full report detailing which equipment was serviced, its condition and the recommended actions from that point. 

24-Hour Helpline

In between check ups, our engineers are always just a phone call away to answer any questions or to quickly arrange an appointment to look over your AV system if you have any concerns. Our maintenance cover also includes a 24-hour emergency callout facility which will put you in contact with our engineers in London and surrounding home counties. After reporting an issue, one of our technicians will be with you within 24 hours to service your equipment without incurring any emergency call out charge. 

You will also benefit from support on any other problems, both over the phone or in person, whether that’s repairs, maintenance or operating issues. Rest assured, we are always quick to respond to urgent AV requirements and can help you to get the most out of your equipment. 

One-Off Health Checks

For customers who do not want to enter a contact, we also offer one-off repairs services too. During our One-Off Health Check, one of our fully-trained engineers will see your AV equipment is fully cleaned and tested. During this check, our engineers will be able to provide impartial advice on the running of your equipment.

You will be provided with a full report at the end of the check to document any work that has been done. If you decide to update to our “Comprehensive Maintenance Package” following the service, we will refund you the full cost of your health check.

Contact Us for More Information

Operating in London and the surrounding countries, AV Installations are committed to providing a professional audio visual service that goes above and beyond. Our team has over twenty years of industry experience supplying AV equipment and providing professional maintenance and repairs services. Call AV Installations today on 01279 445577 to find out more.

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